C2C Solutions Ltd

The Virtual IT Management company
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Telephone Support
On-line Help Desk
Remote Support
Support 
 
C2C seek to provide the support offerings that match your business needs.

 
Telephone
The most straightforward support medium is to be able to pick up the phone and talk to someone. With C2C you are able to achieve just this and be assured of a response that you will understand. 

 
Online Helpdesk 
If you require a more controlled method for recording and reporting issues C2C have implemented an online Helpdesk system - support.c2csolutions.co.uk.
This feature is available to all our clients who work with us on a retainer basis to ensure that all issues are properly reported and followed up. 
 
Remote Support
C2C have implemented a best of breed remote support solution by partnering with LogMeIn to allow controlled access to your hardware. C2C will only access your equipment when you request it and only when you are available to monitor the work. Click here to access remote support. Available on a PAYG or retainer basis.
 
Onsite Support
Despite the huge progress in on-line support it is not able to provide cover for eveything, especially if the reason you need help is because you cannot get on-line. C2C are therefore fully committed to providing on-support, whether for technical reasons, or just because you prefer to actually see someone in person
working on your equipment.