A: In the same way that organisations are being developed to allow you to outsource various business functions, eg. telephone answering/secretarial services, C2C are able to provide the equivalent service for your IT/Technology functions.
So where you would see the need for having someone available within your organisation to manage your technology, but could not consider employing an indivudal with the correct range of skills, C2C can provide the full range of disciplines but at a fraction of the cost.
A: Historically new businesses have managed the intitial purchase of hardware/software themselves. They may bring in an outside agency for e-mail, web design and hosting, but will be able to manage the day to day requirements themselves.
The issues arise as the organisation grows and the ad-hoc help provided by the business owner, or a mutual friend, is not enough to manage the range of both technical and operational issues . The business starts to suffer as the technology is not available or not operating effectively.
A dedicated virtual IT manager would ensure that the right level of support was acheived.
A: Typical IT support companies will concentrate on the technical aspects of IT management. They will claim the ability to monitor and manage your entire infrsatructure without having to set foot inside your premises.
But C2C believe this is only half the answer. Yes, improvements in technology does allow a larger element of the support to be carried out remotely, but the role of IT management is more than just the equipment operations. It involves working with all levels of the business, from the owner/directors to back room adminstration staff, to ensure that the systems are providing the right support across all the conflicting needs of users.
A: Because the role of IT Manager is specific to each organisation - you would generally interview people to ensure they had the right mix of technical and soft skills. In the same way C2C do not roll out a prescriptive solution matrix from which you need to pick and choose.
C2C understand that you need to feel synergy and therefore the initial process is very simple:
1. Intitial meeting to understand the key needs
2. Audit of current hardware environment and review of systems in use
3. Discussion as to the type of help required and best way forward .
Through this process C2C would expect you to have had enough contact to be happy with the development of an ongoing business relationship
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